Return & Refund Policy

Ammendment of Order

We empower our cutomers to amend the order till the cut off time of 8AM / 12PM. Beyond the cut off time the order cannot be amended.

Return of Goods during Delivery

We offer our customers a no questions asked Return Policy wherein they are empowered to return the goods at the time of delivery. If the cutomer has already paid for the goods so returned, the equal amount shall be remitted to the customer’s account, which can be used when you shop with us next. However, we do not accept return of goods after the delivery has been completed. The delivery is said to be complete when the customer or any person authorized by the customer signs the copy of receipt offered by our Delivery Executive.

Refunds

Grocerywaale.com also has a refund policy. If the order has been cancelled before the cutoff time of 8AM / 12PM, the whole amount shall be remitted to your account. However, if the order is cancelled after the cut off time, the amount shall be credited to your account with us. This amount can be used for shopping with us in future. Also, if the customer drops in an email at info@grocerywaale.com we can facilitate the refund to your respective bank account.
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Delivery Slot Help!!!!
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When should I order to get the goods on the same day?

Order before 0800 hours to get your order in the evening slot.

I am ordering before the cut off time but still my preferred delivery slot is not available to me. Why?

We have limited capacity per slot for order delivery. We don't want to make false promises of delivery time. Thus, if our capacity limits have crossed for that particular slot, please choose the next suitable slot.

Why is the order for Fruits and Vegetables never delivered the same day?

It is common knowledge that best fruits and vegetables are always available in the morning. That is when we do shopping for you to be able to get the freshest veggies and fruits. We don't believe in delivering sub standard goods thus, there should be one morning between your order time and our delivery time. Further, if you are choosing a delivery time 2 or 3 days from now, don't worry, we only shop for your veggies and fruits on the day of the delivery.

Till when can I cancel my order?

You can cancel your order till 1200 hours on the day of the delivery, if the delivery is in the evening. In any other cases, you need to cancel the order at 1200 hours on the day prior to your delivery day.

Till when can I reschedule my order for a later slot?

You can reschedule your order delivery for a later slot before two hours of your scheduled delivery slot. However, we do not reschedule the orders for earlier slots.