Privacy Policy

Personal Information

SBT Marketing Private Limited (SBT) is the sole owner of the brand grocerywaale.com
and its website grocerywaale.com. SBT respects your privacy. This Privacy Policy provides
succinctly the manner your data is collected and used by grocerywaale.com. You are
advised to please read the Privacy Policy carefully. By accessing the services provided
by grocerywaale.com you agree to the collection and use of your data by
grocerywaale.com and SBT in the manner provided in this Privacy Policy.

What information is, or may be, collected from you?

As part of our registration process we may collect the following personally identifiable information about you: name including first and last name, alternate email address, mobile phone number and contact details, Postal code demographic profile (like your age, gender, occupation, education, address etc) may also collect the following information: about the pages on our site you visit/access the links you click on our site the number of times you access the page.

How do we collect the information?

We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey or any combination thereof. The Site may contain links to other Web sites. We are not responsible for the privacy practices of such Web sites, which we do not own, manage or control.

How is the information used?

We use your personal information to: help us provide personalized features tailor our sites to your interest, promotional offers through our business associates and partners to get in touch with you when necessary to provide the services requested by you, to preserve social history as governed by existing law or policy. We use contact information internally to: direct our efforts for product improvement contact you as a survey respondent notify you if you win any contest; and send you promotional materials from our contest sponsors or advertisers. We do not share your personal information with any marketing or call marketing agencies. We also do not sell our exclusive user database.

With whom will your information be shared?

We will not use your financial information for any purpose other than to complete a transaction with you. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless: we have your explicit permission to provide products or services you've requested. It is shared with our business associates and partners for promotional offers only, to help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person, violations of grocerywaale.com's terms of use or to defend against legal claims; special circumstances such as compliance with subpoenas, court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure.

What choices are available to you regarding collection, use and distribution of your information?

Supplying personally identifiable information is entirely voluntary. You are required to register with us in order to shop on our site. You may change your interests at any time and may opt-in or opt-out of any marketing / promotional / newsletters mailings. Grocerywaale.com reserves the right to send you certain service related communication, considered to be a part of your grocerywaale.com account without offering you the facility to opt-out. You may update your information and change your account settings at any time Upon request, we will remove/block your personally identifiable information from our database, thereby canceling your registration. See Contact information below. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. If we plan to use your personally identifiable information for any commercial purposes, we will notify you at the time we collect that information and allow you to opt-out of having your information used for those purposes.

What security procedures are in place to protect information from loss, misuse or alteration?

To protect against the loss, misuse and alteration of the information under our control, we have in place appropriate physical, electronic and managerial procedures. For example, our servers are accessible only to authorized personnel and that your information is shared with respective personnel on need to know basis to complete the transaction and to provide the services requested by you. Although, we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

How can you correct inaccuracies in the information?

To correct or update any information you have provided, our site allows you to do it online. In the event of loss of access details you can use Send an e-mail to customerservice@grocerywaale.com

Policy updates

We reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to this site.
Your Recently Viewed Items
Close
 


Delivery Slot Help!!!!
Close

When should I order to get the goods on the same day?

Order before 0800 hours to get your order in the evening slot.

I am ordering before the cut off time but still my preferred delivery slot is not available to me. Why?

We have limited capacity per slot for order delivery. We don't want to make false promises of delivery time. Thus, if our capacity limits have crossed for that particular slot, please choose the next suitable slot.

Why is the order for Fruits and Vegetables never delivered the same day?

It is common knowledge that best fruits and vegetables are always available in the morning. That is when we do shopping for you to be able to get the freshest veggies and fruits. We don't believe in delivering sub standard goods thus, there should be one morning between your order time and our delivery time. Further, if you are choosing a delivery time 2 or 3 days from now, don't worry, we only shop for your veggies and fruits on the day of the delivery.

Till when can I cancel my order?

You can cancel your order till 1200 hours on the day of the delivery, if the delivery is in the evening. In any other cases, you need to cancel the order at 1200 hours on the day prior to your delivery day.

Till when can I reschedule my order for a later slot?

You can reschedule your order delivery for a later slot before two hours of your scheduled delivery slot. However, we do not reschedule the orders for earlier slots.